CMCG consultants have decades of experience supporting clients in the development of corporate crisis management programs. Corporate plans sometimes focus narrowly on a discreet planning area or risk, often overlooking critical broader exposures. Our programs are designed to become integral to the corporate culture. Our experience with the oil & gas, chemical, pharmaceutical, hospitality, academic, bio-genetic, telecommunication, nuclear, financial and transportation industries creates an unrivaled knowledge base CMCG leverages to establish best in class crisis management programs for our clients.
CMCG takes a programmatic approach to crisis management. We know that a viable corporate crisis management plan seamlessly integrates field emergency response and business continuity procedures in both public and private organizations. It further links information technology disaster recovery plans to the overarching strategic response. Crisis management establishes policies and procedures to address significant events which have the potential to negatively impact the entire operations and may threaten a company’s viability. CMCG excels in crisis management because our consultants have been involved in responses to real corporate crises and the aftermath of the 9/11 attacks. We have written corporate crisis plans and procedures; designed and facilitated the build-out of corporate crisis operations centers; trained senior managers and corporate crisis teams; and performed some of the most challenging and complex international crisis management exercises ever conducted.
We understand crisis management planning entails corporate change management. As such, our processes are built to enable clients to realistically implement program components. Furthermore, our planning is based on requirements and best practices.
In addition, CMCG is capable of working with clients to define Crisis Communications and Humanitarian Assistance plan components. Both of these elements are often overlooked, but are at the core of successful crisis management plans.
Crisis Communications
Crisis communications encompasses the means through which an organization coordinates the collection and dissemination of official information to stakeholders during and after an event occurs. The stakeholders with whom clients have to communication vary depending on a client’s operations. However, identifying the stakeholders is one important aspect of crisis communications. The advent of social media, the 24/7 news cycle and the international corporation have created a new paradigm in the speed and style of communications management. Organizations can suffer damaging reputational consequences if caught unprepared to manage the onslaught of information demands in the aftermath of an emergency. CMCG experts in crisis communications can help clients plan ahead for these situations.
Humanitarian Assistance
Another important aspect of crisis management planning is the ability to manage the human consequences of an event. The participation of Human Resource executives in the planning process is critical to defining the response policies and procedures of any organization. Establishing a Humanitarian Assistance capability demonstrates true commitment to protecting an organization’s most valuable asset: its people.
Working in tandem the human resource staff, CMCG supports the development of procedures to track, account and follow-up staff in the aftermath of a disaster; define policies to coordinate with family and next of kin; and ensure procedures exist to maintain emergency contact information current, among others.
Additional corporate planning services include:
• Gap Analysis (link to our Gap Analysis)
• Risk Assessment and Business Impact Analysis
• Crisis Management Planning
• Emergency Response Planning
• Business Continuity Planning
• Emergency Operations Center Development
• Corporate Training (link to our training page)
• Drills and Exercises (link to our drills and exercises)