Jorge C. Castillo is a Senior Consultant with Contingency Management Consulting Group, LLC (CMCG). He has over 20 years experience spanning the full planning, training, and exercising life cycle for government and private sectors.
Mr. Castillo’s applied experience as a crisis, emergency, and business continuity planner has contributed to diverse projects in the United States, Argentina, Mexico, Colombia, Brazil, Venezuela, Greece, and Sweden. He has worked with clients in the health care, telecommunications, petrochemical, hospitality, pharmaceutical and financial services industries.
His skill set includes full emergency and continuity of operations (COOP) services, including Business Impact Analysis (BIA) conduct; Risk and Threat Vulnerability studies; program requirements definition; emergency operations center and command post design; gap analyses; mission essential function identification and prioritization; alternate location or facility requirements definition and identification; and writing, training, exercising, verifying, and maintaining crisis and emergency response, continuity of operations, and disaster recovery policies, protocols, plans, and procedures.
Mr. Castillo has extensive experience creating enterprise-wide integrated response programs incorporating critical operations, meeting government and industry regulations, and establishing corrective action planning milestones. He designs, develops, and facilitates Homeland Security Exercise and Evaluation Program (HSEEP) compliant training exercises, workshops, seminars, and focus groups for clients to prepare them in emergency, disaster, and business continuity, continuity of operations response. His knowledge of Federal Continuity Directives (FCDs) enables Mr. Castillo to establish COOP programs compliant with current regulations. Mr. Castillo’s project management experience ensures customer needs are addressed decisively, and efficiently. He briefs operations and field personnel, as well as corporate and government executives regularly.
Mr. Castillo’s recent experience has included establishing and maintaining the Centers for Disease Control and Prevention (CDC) enterprise-wide Integrated Emergency Management Plan – Continuity of Operations (COOP) Program. In addition, Mr. Castillo was an active response member for Greece’s Ministry of Public Order during the 2004 Summer Olympic Games in Athens, Greece. He was a member of the C4I (command, control, communications, coordination and integration) security system technical team.
Mr. Castillo managed all aspects of a business continuity plan exercise project for the Financial Industry Regulatory Financial Industry (FINRA). Leading a technical team of five, Mr. Castillo coordinated with FINRA Executives, including the Senior Vice President of Corporate Real Estate, Director of Registration and Disclosure, the Executive Vice President of Technology, and Vice President and Director of Corporate Security, to design a realistic test to the FINRA business continuity plan. He briefed FINRA’s Executive team on the exercise design and execution process, and obtained buy in for the test’s objectives and scope. As Lead Facilitator, Mr. Castillo facilitated 33 FINRA Executives through three different test scenarios over four hours.
Mr. Castillo supported a large Continuity of Operations (COOP) exercise for the Department of Treasury. Specifically, Mr. Castillo facilitated and evaluated the continuity capabilities of the Internal Revenue Service (IRS). In addition, he assisted the Department of Health and Human Services tabletop exercise series titled Preparing for and H1N1 Flu Vaccination Campaign. The U.S. Department of Health and Human Services (HHS) Office of the Assistant Secretary for Public Affairs (ASPA) conducted a series of three tabletop exercises throughout the United States.
He has presented in industry-sponsored conferences, most recently the paper “Crisis and Emergency Management…An Integrated Approach” to participants in the conference “New Best Practices in Business Continuity & Disaster Recovery for Financial Institutions.”
Mr. Castillo has an M.S. in Foreign Service and International Finance, as well as an International Business Diploma from Georgetown University, Washington D.C. He graduated from Austin College, Sherman, Texas, Summa Cum Laude, Bachelor of Arts in Political Science. He is a Certified Business Continuity Planner by the Disaster Recovery Institute International (DRII). Mr. Castillo if also FEMA HSEEP certified.